Terms and Conditions

Updated May 2018.

Read carefully the following legal notice regarding the website of INDUSTRIAS ROYAL TERMIC, S.L. trading as Rointe UK.

  • INDUSTRIAS ROYAL TERMIC, S.L. will be known as “we”, “our” or “us” throughout this policy.
  • Our website, www.rointe.co.uk, will be known as “site” throughout this policy.
  • The user will be known as “you” or “your” throughout this policy.

1.1. Identifying data of the Service Provider of the Information Society
In accordance with English law and, article 10 of Law 34/2002, on Services of the Information Society and Electronic Commerce, it is hereby informed that INDUSTRIAS ROYAL TERMIC, SL, with CIF B30537211, manages the contents of the website https://rointe.co.uk/, with registered office for these purposes in Polg. Vicente Antolinos, Calle E Parc.43 C.P. 30140 Santomera (Murcia).

INDUSTRIAS ROYAL TERMIC, S.L. is registered in the Mercantile Register of Murcia, in Volume 1271, Section 8, Book 0 Folio 104, Sheet MU-22737, 1st Inscription.

INDUSTRIAS ROYAL TERMIC, S.L. trading as (t/a) Rointe UK is registered with companieshouse.gov.uk with company no. FC028985.

If you have any questions regarding this Policy, please contact us:

  • By letter – Polg. Vicente Antolinos, Calle E Parcela 43 C.P. 30140 Santomera (Murcia)
  • By telephone – 02033215928
  • By email – rgdp@rointe.online

1.2. Acceptance and validity of the general and particular conditions
Both the navigation, access as a user and the use and/or order of any of the products offered on this site attributes to you (the user) and assumes your full and unreserved acceptance of each and every one of the conditions listed in this policy.
INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK reserves the right to expand and/or modify, at any time and without prior notice, the presentation, configuration and contents of this site, as well as temporarily suspend the presentation, configuration, technical specifications and services of the site, in the same way.

2.1. Obligations of use
In general, you (the user) accepts these terms and conditions. You will always act in accordance with the law, with good customs and good faith, abstaining from using this site in any way that may prevent, damage or impair the normal functioning of the site, the property or rights of the owner INDUSTRIAS ROYAL TERMIC, SL, t/a Rointe UK any other user or, in general, any third party.
In particular (and without implying any restriction to the obligation assumed by the user in the previous section), the user undertakes, in the use of this website, to:

  • Properly safeguard the “Username” and “Password” that enables access to the different services offered in the site, if it is provided by INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK. The user also pledges not to assign it or allow access to it by Third Parties, and will assume responsibility for the damages that may arise from improper use.
  • Not introduce, store or disseminate on or from the site, any information or material that is defamatory; libellous; obscene; threatening; xenophobic; or that incites violence / discrimination based on race, sex, ideology, religion; or any form violates the moral, public order, fundamental rights, public liberties, honour, privacy or image of third parties; or, in general, that violates current regulations in their country of residence.
  • Do not enter, store or disseminate through the site any computer program, data, virus, code, or any other file that is likely to cause damage or any type of alteration in the site, in any of the services, or in any of the equipment, systems or networks of INDUSTRIAS ROYAL TERMIC, S.L, t/a Rointe UK of any user, or in general of any third party, that may prevent the normal functioning of them.
  • Not to destroy, alter, use for its use, disable or damage the data, information, programs, electronic documents, or, in general, the files, of INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK or other users, or third parties.

2.2. INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK may, at any time and without prior notice, modify these General Conditions, as well as the Particular Conditions where applicable, by publishing such modifications on our site for the viewing of the user.

2.3. Disclaimer

INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK (the owner) will not be responsible for:

  • Any inappropriate use of the site. Users must make appropriate use of it, in accordance with the conditions and terms above, without any liability on the owner for improper use.
  • Regarding possible technical deficiencies – INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK will not be responsible in any case, for the alterations in the service that are produced by failures in the electrical network, in the data connection network, in the server or by any third party service.
  • Regarding access by third parties to your system. INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK will adopt the necessary technical precautions in order to protect the data and information accessed, but without being responsible for actions of third parties that, violating the established security measures, access the aforementioned data.
  • INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK constantly invests in technological means that try to minimise the risk of viruses and similar software, and unauthorised contents in its information systems. In spite of this, the user is aware that they must adopt their own security measures aimed at minimising the damages caused by unauthorised software, viruses, trojans or any kind of software called “malware”, exempting INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK of any responsibility that may arise from the containment of the previously mentioned damaging software enabled in this site.

2.4. Use of hyperlinks
The user who wants to introduce links from their own websites to our site must comply with the conditions set out below, without ignoring the responsibilities derived from the law. The user must also obtain written authorisation from INDUSTRIAS ROYAL TERMIC, S.L.
The link will only link to the home page or main page of the site but will not be able to reproduce in any way (but not limited to) inline links, copy of the texts, graphics, images etc.. In force at all times, it is expressly prohibited in all cases:

  •  To establish, replicate or reproduce frames or frames of any kind that involve the site.
  • To allow the display of contents through web addresses different from those of the site.
  • To produce (or possibly produce) error, confusion or deception to the user about the true origin of our service or contents.
  • To display, show or say an act of unfair comparison or unfair imitation.
  • To take advantage of the reputation of the brand (INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK).
  • To use any word, graphics or mixed/distinctive sign of INDUSTRIAS ROYAL TERMIC, S.L, except in the cases permitted by law or completely authorised by INDUSTRIAS ROYAL TERMIC, S.L. Whenever this is allowed, a direct link to our site must be established to give credit.
  • To display false, inaccurate or incorrect information on INDUSTRIAS ROYAL TERMIC, S.L.
  • The page that establishes the link must faithfully comply with the law and cannot, under any circumstance, dispose of or link to its own content or that of third parties that:
    – Is (or could be deemed to be) illegal, harmful or contrary to morality and good customs (pornographic, violent, racists, etc.)
    – Induces or may induce a false conception to the user that INDUSTRIAS ROYAL TERMIC, S.L. subscribes, endorses, adheres or in any way supports the ideas, statements or expressions (legal or illegal) of the sender/user.
    – Are inappropriate or not pertinent to the activity to the place, contents and thematic of the website of the sender/user. Likewise, the user will refrain from including on the site any hyperlink (hereinafter, “link”) addressed to a webpage that contains information or illegal content, contrary to morality and generally accepted good customs, and public order.

2.5. Intellectual and industrial property
The structure, design, presentation and elements available on this website (including, but not limited to; graphics, images, photographs, copy/text, samples and materials that appear in them, industrial technologies, files, logos, colour combinations and any element susceptible to protection) are protected by intellectual and industrial property rights owned by INDUSTRIAS ROYAL TERMIC, SL or on which the corresponding usage rights have been obtained.
It is forbidden to reproduce, transform, distribute, communicate, make available to the public and, in general, any other form of exploitation (partial or total) of the elements referred to in the previous section. Its publication on other web pages or in other digital, printed or written communication requires the authorisation of the owner of INDUSTRIAS ROYAL TERMIC, S.L., and in any case, they must make explicit reference/credit to the ownership of the mentioned intellectual property rights of INDUSTRIAS ROYAL TERMIC, SL The use of distinctive signs (trademarks, trade names) is not allowed, unless expressly authorised by the legitimate owners, as mentioned previously.
Unless expressly authorised by INDUSTRIAS ROYAL TERMIC, S.L. the link to “final pages”, the “frame” and any other similar manipulation is not allowed. The links should always be to the main page or homepage of the site.

2.6. Jurisdiction and applicable legislation
The terms and conditions that govern this website and all the relationships that may arise are safeguarded by UK (and Spanish) legislation.
Any dispute that may arise from the access or use of this website will be the responsibility of the courts of Murcia or UK (depending on the issue).

3.1. All the materials are covered by the respective guarantees for any manufacturing faulty from the date of sale and acceptance of the fault by our Technical Department will be required before the faulty product is returned to us. Please click here to view full terms and conditions for our guarantees.
4.1. Your privacy as an individual and as a customer is important to us. Information that we collect will be used in accordance with our Privacy Policy. By using our site, you consent to such processing and you confirm that all data provided by you is accurate. Please find our Privacy Policy here.
5.1. If we fail to insist upon strict performance of any of your obligations under a contract between you and us, or if we fail to exercise any of the rights or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

5.2. A waiver by us of any default will not constitute a waiver of any subsequent default.

6.1. If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a contract entered into between you and us are invalid, unlawful or unenforceable to any extent, the terms will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
7.1. We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

8.1. These terms and conditions, plus any contract between us and you, is made in England and shall be governed in all respects under the provisions of English law.
9.1. A person who is not a party to these terms and conditions or a legally binding contract between you and us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1990.
a) The prize draw (the “Prize Draw”) is open to people aged 18 and over AND resident in Great Britain, whom provide their email address when registering their product.

b) Employees, installers, wholesalers, suppliers or agencies of INDUSTRIAS ROYAL TERMIC, S.L. t/a ROINTE UK, its group companies or their family members, or anyone else connected with the Prize Draw may not enter the Prize Draw.

c) Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions.

d) To enter the Prize Draw you must complete the following actions: A) Go to www.rointe.co.uk/register and create an account. B) Register your product following the instructions on site and upload your purchase invoice in PDF or JPEG format. C) You will receive an email from FEEFO. Click the link to leave a review and gain one entry into the competition. D) Go to www.rointe.co.uk/competition and enter your details for the Prize Draw.

e) Only one entry per person. Entries on behalf of another person will not be accepted and joint submissions are not allowed.

f) ROINTE UK has no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by ROINTE UK.

g) The closing date of the Prize Draw is 23:59 pm on 01 January 2019. Entries received after this date will not be considered.

h) One winner will be chosen from a random draw of entries received in accordance with these Terms and Conditions. The draw will be performed by a random computer process and will take place within 7 working days of the Prize Draw end date (see point “g)” above.).

i) The winner will receive one Amazon online gift card worth £100.00 via email.

j) The winner will be notified by their registered email within seven working days of the Prize Draw end date (see point “g)” above.). If a winner does not respond to ROINTE UK within 14 days of being notified by ROINTE UK, then the winner’s prize will be forfeited and ROINTE UK shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 14 days or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner’s prize will be forfeited and ROINTE UK shall be entitled to select another winner.

k) The name and country of the winner can be obtained after 11 January 2019 by sending an email to marketing@rointe.com.

l) The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.

m) ROINTE UK retains the right to substitute the prize with another prize of similar value in the event the original prize offered is not available.

n) The winner may be required to take part in promotional activity related to the Prize Draw and the winner shall participate in such activity on ROINTE UK’s reasonable request. The winner consents to the use by ROINTE UK and its related companies, both before and after the closing date of the Prize Draw for an unlimited time, of the winner’s name for publicity purposes and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Prize Draw, all entrants consent to the same.

o) ROINTE UK shall use and take care of any personal information you supply to it as described in its privacy policy, a copy of which can be seen here, and in accordance with data protection legislation. By entering the Prize Draw, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your Prize Draw entry, and for the purposes outlined in paragraph “n)” above.

p) ROINTE UK accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize. ROINTE UK further disclaims liability for any injury or damage to your or any other person’s computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw. Nothing in these Terms and Conditions shall exclude the liability of ROINTE UK for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.

q) ROINTE UK reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of ROINTE UK in all matters under its control is final and binding and no correspondence will be entered into.

r) ROINTE UK shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

s) The Prize Draw will be governed by English law and entrants to the Prize Draw submit to the exclusive jurisdiction of the English courts.

t) Promoter: ROINTE UK, Catalyst House, 720 Centennial Court, Elstree WD6 3SY.

a) The prize draw (the “Prize Draw”) is open to people aged 18 and over AND resident in Great Britain or Ireland.

b) Employees of INDUSTRIAS ROYAL TERMIC, S.L. t/a ROINTE UK, its group companies or their immediate family members, or anyone else directly connected with the Prize Draw may not enter the Prize Draw.

c) Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions.

d) To enter the Prize Draw you must place an order at ROINTE UK, worth at least £5,000 (order value must be net) between 17/09/2018 and 30/11/2018. The order needs to be placed in one transaction plus invoiced in full before 23:59 pm on 30/11/2018.

e) One order worth at least £5,000 (net value) is deemed as one entry into the Prize Draw. Multiple entries are allowed as a customer can gain one entry for every £5,000 (net value) purchase. e.g. a transaction of £10,000 (net value) will entitle the customer to 2 entries. The more you spend the more entries you receive. Entries on behalf of another person will not be accepted and joint submissions are not allowed. Entries split across multiple transactions are not allowed.

f) ROINTE UK has no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by ROINTE UK.

g) The closing date of the Prize Draw is 23:59 pm on 30 November 2018. Entries/orders received outside this time period will not be considered.

h) One winner will be chosen from a random draw of entries received in accordance with these Terms and Conditions. The draw will be performed by a random computer process and will take place within 24 hours of the Prize Draw end date (see point “g)” above.).

i) The winner will receive two tickets to the sporting event of their choice (up to a maximum value of £500), subject to ROINTE UK securing the tickets. ROINTE UK has no responsibility for the sale of sporting event tickets and therefore cannot guarantee the availability of the winners chosen event. In the event the winners chosen tickets are not available, ROINTE UK will offer liaise with the winner to choose another event. The prize consists of two tickets only. Rointe UK accepts no responsibility for any other costs associated with the prize and not specifically included in the prize. The prize does not include accommodation, transfers, spending money or transport.

j) The winner will be notified within 24 hours of the Prize Draw end date (see point “g)” above.). If a winner does not respond to ROINTE UK within 48 hours of being notified by ROINTE UK, then the winner’s prize will be forfeited and ROINTE UK shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 48 hours or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner’s prize will be forfeited and ROINTE UK shall be entitled to select another winner.

k) The name of the winner can be obtained after 11 December 2018 by sending an email to marketing@rointe.com.

l) The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.

m) ROINTE UK retains the right to substitute the prize with another prize of similar value in the event the original prize offered is not available.

n) The winner may be required to take part in promotional activity related to the Prize Draw and the winner shall participate in such activity on ROINTE UK’s reasonable request. The winner consents to the use by ROINTE UK and its related companies, both before and after the closing date of the Prize Draw for an unlimited time, of the winner’s name for publicity purposes and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Prize Draw, all entrants consent to the same.

o) ROINTE UK shall use and take care of any personal information you supply to it as described in its privacy policy, a copy of which can be seen here, and in accordance with data protection legislation. By entering the Prize Draw, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your Prize Draw entry, and for the purposes outlined in paragraph “n)” above.

p) ROINTE UK accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize. ROINTE UK further disclaims liability for any injury or damage to your or any other person’s computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw. Nothing in these Terms and Conditions shall exclude the liability of ROINTE UK for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.

q) ROINTE UK reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of ROINTE UK in all matters under its control is final and binding and no correspondence will be entered into.

r) ROINTE UK shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

s) The Prize Draw will be governed by English law and entrants to the Prize Draw submit to the exclusive jurisdiction of the English courts.

t) Promoter: ROINTE UK, Catalyst House, 720 Centennial Court, Elstree WD6 3SY.

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